Refund Policy

Refunds Will Not Be Issued If:

• A discounted package or promotional offer has been availed.
• The initial design or strategy plan has been approved by the client.
• The client has requested revisions or additional modifications to the service scope.
• The project is classified as urgent or time-sensitive.
• Cancellation is requested due to personal reasons unrelated to the quality or delivery of our services.
• The client is unresponsive or out of contact for more than 14 consecutive days.
• Any of eLaunchify’s terms, service agreements, or policies have been violated.
• The client has engaged another company or freelancer for the same project.
• The creative brief lacks essential information required to begin or continue the project.
• A request is made for a complete change in direction after work has already started.
• The refund request exceeds the designated timeframe allowed for such claims.
• The business is undergoing closure, rebranding, or a name change.
• The reason is a change of mind, internal disagreement, or other non-service-related issue.

Note: A 12% processing fee will apply to all approved refunds initiated by the client.

Additional Conditions:

• No refund will be processed once final files or deliverables have been provided, based on client approval
• Services such as Social Media Management, SEO, Domain Registration, Web Hosting, or any third-party platform services are non-refundable.
• In the case of website development, no refund will be issued once the design has been approved and development has commencedFor logo or branding services, refunds are not applicable once positive feedback has been received and final files are in progress or completed
• For logo or branding services, refunds are not applicable once positive feedback has been received and final files are in progress or completed
• Refunds are not applicable to complimentary or free services included in a bundle or promotion
• Outsourced or third-party deliverables requested by the client are excluded from refund eligibility

Amazon and Marketplace-Specific Refund Policy:

• A client may be eligible for a refund if the service provider fails to deliver and the client has provided all required documents, business details, and store access on time
• Refunds are not applicable if the client fails to submit essential information needed to begin the service after a contract is in place
• eLaunchify is not responsible for account suspensions or limitations resulting from prior account history or violations unrelated to our work
• Valid refund requests, if approved, will be processed within 30 business daysz